Last Updated: October 21, 2026

Effective Date: October 21, 2026

1. Introduction and Store Operator

These Terms and Conditions govern purchases made through kdieh.com and explain the commercial arrangements associated with KDIEH™ products.

KDIEH™ is owned and operated by Zhengzhou Yingshuo Network Technology Co., Ltd.

Our registered business information is:

Brand: KDIEH™
Company: Zhengzhou Yingshuo Network Technology Co., Ltd.
Owner: Hu Hongying
Website: https://kdieh.com

Business Address:
Room 4007, 4th Floor, Building 12, East Longjin Road, North Longhong Zhonghuan North Road, Zhengdong Area, Zhengzhou Pilot Free Trade Zone, Henan Province, China

Support Email: service@kdieh.com
Telephone: +86 13076585641

By submitting an order, you agree to these Terms and the applicable store policies, subject to mandatory legal rights.

2. Product Selection and Information

Our collection features bowls with different visual characteristics and intended uses.

Before purchasing, please review the relevant product page for:

• Product design, color, and shape

• Material and finish

• Dimensions and available options

• Quantity and included components

• Intended use and care instructions

• Current price and availability

Product photographs are intended to illustrate the listed item.

Slight visual differences may arise from photography or display settings, but products should materially correspond to their descriptions.

Food-contact suitability and temperature resistance are product-specific. Customers should follow the instructions supplied for each item.

3. Product Availability

Items are available while inventory lasts.

We may update stock information, available options, or product listings when reasonably necessary.

If a selected product becomes unavailable after payment, we will contact you to discuss an appropriate resolution.

Where we cannot fulfill the order, the affected payment will be refunded.

4. Prices and Transaction Currency

Product prices are displayed in US Dollars (USD).

The amount payable is shown during checkout and may include product prices, eligible discounts, shipping charges, and applicable taxes.

Standard shipping costs $6.99 per order for supported destinations unless a valid promotion changes the amount.

International cardholders may incur currency conversion or foreign transaction fees charged by their own financial institutions.

5. Payment Methods

Available payment methods are displayed during checkout.

Transactions are processed through the payment providers integrated with our store.

Customers must supply accurate billing information and use payment methods they are authorized to access.

Payment verification may be required before an order is approved for fulfillment.

We do not ask customers to email complete card numbers, CVV codes, or banking passwords.

6. Order Submission and Confirmation

Customers should review product options, quantities, addresses, and the transaction total before submitting payment.

An order confirmation will generally be sent to the email address used during checkout.

We may perform reasonable inventory, payment authorization, and fraud-prevention checks.

If an order is declined or canceled after payment has been collected, the appropriate amount will be refunded.

7. Order Changes and Cancellations

If you need to change a product, quantity, delivery address, or other order detail, contact service@kdieh.com promptly.

Requests received within 12 hours of purchase are more likely to be accommodated, provided fulfillment has not progressed too far.

We cannot guarantee modifications after packing or dispatch begins.

If an order has shipped, an eligible product may be returned according to our Return and Refund Policy.

Mandatory cancellation rights continue to apply where required by law.

8. Order Processing and Fulfillment

Standard processing generally takes 2–5 business days after payment confirmation.

During periods of unusually high demand, processing may take up to 6 business days.

Fulfillment may take place through different warehouses or logistics partners according to product availability and shipping destination.

The shipping origin may differ from our registered business address.

9. Estimated Delivery

After dispatch, estimated shipping times are:

United States: 8–14 business days

Canada, United Kingdom, Australia: 10–16 business days

Other supported international destinations: 14–21 business days

Processing time is additional to carrier transit time.

Delivery may be affected by circumstances outside ordinary transportation schedules.

Our Shipping Policy explains tracking, delays, missing parcels, and delivery-related concerns in greater detail.

10. Shipping Fees and International Charges

A standard $6.99 shipping fee applies per order for supported destinations unless a different promotional amount is displayed at checkout.

Applicable shipping charges will be presented before payment authorization.

International shipments may incur customs duties or import charges.

Where such charges are not collected at checkout and local law makes the recipient responsible, they may be payable separately.

11. Delivery Tracking and Problems

Shipment tracking information is generally provided after dispatch.

The first tracking update may take 1–3 business days to appear.

If an order is delayed, damaged, or appears lost, contact service@kdieh.com with your order number and available tracking information.

We will review the concern and provide reasonable assistance.

A package marked as delivered will not automatically result in rejection of a customer's missing-delivery claim without reviewing the relevant circumstances.

12. Returns

Eligible items may be returned within 30 calendar days following delivery.

Standard preference-based returns generally require the product to remain unused and in its original condition.

Customers should contact us for the appropriate return warehouse address before dispatching an item.

Our registered business address should not be used as a return destination unless specifically authorized.

13. Return Shipping Responsibilities

Customers generally pay return shipping for eligible preference-based returns.

Where a product arrives damaged, defective, incorrect, or materially different from its description because of an issue attributable to us, we will provide an appropriate remedy without additional return-related costs to the customer.

Applicable statutory rights take priority over conflicting voluntary return conditions.

14. Refunds

Authorized returned products may be inspected to determine refund eligibility.

Approved refunds are generally initiated to the original payment method within 5–10 business days after inspection and approval.

Additional bank or payment-provider posting time may apply.

If the expected processing period has passed, customers may contact service@kdieh.com for assistance.

15. Exchanges

Where a direct exchange is unavailable, customers may complete an eligible return and purchase the preferred item separately.

Product availability and prices may differ at the time of the new order.

Applicable charges and any outstanding refund will be handled according to the relevant policies.

16. Damaged, Defective, or Incorrect Items

If an order contains a broken bowl, incorrect product, missing item, or other material problem, please contact us promptly.

Relevant photographs and the order number may help establish the circumstances.

We will review the concern and provide an appropriate resolution, including a replacement, refund, or other remedy required by law.

17. Intellectual Property

KDIEH™ branding, product photographs, descriptions, graphics, and other website materials may be protected by applicable intellectual property laws.

Customers are not authorized to copy, redistribute, or commercially exploit protected materials without permission or another lawful basis.

Third-party intellectual property rights remain the property of their respective owners.

18. Customer Reviews and Submitted Content

Customers who submit reviews, photographs, or comments must have the necessary rights to share that material.

Submissions must not contain unlawful, fraudulent, defamatory, infringing, or deliberately misleading content.

We may moderate content that violates applicable requirements or these Terms.

Submitting a review does not require customers to provide a positive opinion.

19. Privacy and Third-Party Services

Personal information is processed according to our Privacy Policy.

We may use external services for ecommerce operations, payment processing, website hosting, fulfillment, and communications.

Customers should review relevant third-party terms when independently accessing those services.

20. Website Restrictions

Customers may not use our website to commit fraud, transmit harmful code, collect information unlawfully, infringe intellectual property rights, or interfere with website security.

We may take reasonable steps to prevent unauthorized activity and protect customer accounts.

21. Liability

To the extent permitted by law, KDIEH™ and its operator may limit liability for certain indirect or unforeseeable losses.

However, these Terms do not exclude mandatory consumer guarantees or liabilities that cannot legally be limited.

Customers retain applicable rights concerning product conformity, delivery, refunds, and statutory remedies.

22. Events Beyond Reasonable Control

Fulfillment or website operations may be affected by events such as natural disasters, severe weather, transport disruption, public emergencies, government restrictions, or infrastructure failures.

We will take reasonable steps to communicate material issues and address affected orders.

Nothing in this section eliminates applicable consumer rights relating to non-delivery, cancellation, or reimbursement.

23. European Union Customers

Eligible European Union distance purchases may carry a statutory 14-day withdrawal right, subject to applicable conditions and exceptions.

This right may operate independently of our voluntary 30-day return policy.

We respect mandatory consumer protections applicable to customers in their relevant jurisdictions.

24. Disputes and Governing Law

These Terms are governed by the laws applicable to Zhengzhou Yingshuo Network Technology Co., Ltd. in the People's Republic of China, without excluding mandatory protections available to consumers under applicable local law.

Where permitted, relevant legal disputes may be referred to a competent court in Zhengzhou, Henan Province, China.

Customers may contact our support team first to seek an appropriate resolution.

25. Changes to These Terms

We may revise these Terms to reflect changes in products, fulfillment procedures, website functionality, or legal requirements.

Updated versions will be published with a revised date.

Changes will not improperly affect mandatory rights associated with completed purchases.

26. Related Store Policies

These Terms should be read together with the policies published on kdieh.com, including:

• About Us

• Contact Us

• FAQ

• Payment and Security

• Privacy Policy

• Return and Refund Policy

• Shipping Policy

• Terms of Service

• Terms of Use

Where a mandatory legal requirement conflicts with a provision of these Terms, the mandatory requirement will prevail.

27. Contact Information

For questions about orders or these Terms and Conditions:

KDIEH™
Legal Company: Zhengzhou Yingshuo Network Technology Co., Ltd.
Owner: Hu Hongying

Email: service@kdieh.com
Telephone: +86 13076585641
Website: https://kdieh.com

Business Address:
Room 4007, 4th Floor, Building 12, East Longjin Road, North Longhong Zhonghuan North Road, Zhengdong Area, Zhengzhou Pilot Free Trade Zone, Henan Province, China

Customer Support Hours:
8:00 AM – 10:00 PM Daily (China Standard Time, UTC+8)