Delivery Information
Understand our standard 2–5 business day processing period, $6.99 shipping fee, estimated transit times, and tracking information.
View Shipping Policy ↗KDIEH™ · We're Here to Help
Contact Us
A question about your favorite bowl? Need support with an order? You can reach our team using the contact information below.
Customer support emailservice@kdieh.com
Telephone+86 13076585641
Service hours8:00 AM – 10:00 PM DailyChina Standard Time (UTC+8)
Registered business addressRoom 4007, 4th Floor, Building 12, East Longjin Road, North Longhong Zhonghuan North Road, Zhengdong Area, Zhengzhou Pilot Free Trade Zone, Henan Province, China
01 / Message Our Team
Good questions
Good questions
deserve clear answers.
We aim to respond within 1–2 business days. If you are asking about an existing purchase, including your order number helps us locate the relevant information.
Product details
Ask about listed dimensions, materials, colors, design features, and care guidance.
Orders & delivery
Request help with shipping status, tracking updates, or address corrections.
After-sales assistance
Report an incorrect, damaged, or missing item or ask about an eligible return.
Send an Inquiry
Fill out the form and our team will review your message.
02 / Helpful Shortcuts
Find what you
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Find what you
need, faster.
Returns & Refunds
Check the eligibility requirements for our 30-day return window, damage reports, approved returns, and refund handling.
View Return Policy ↗Answers & Guidance
Read more about placing orders, bowl care, payment options, product suitability, and customer support.
Browse FAQs ↗Returning a product? Please contact us before shipping it. The registered business address above is not necessarily the authorized return location. Our team will provide the relevant return instructions following review of your request.