Return and Refund Policy

Last Updated: October 21, 2026

Our Approach to Returns

At KDIEH™, we want customers to feel confident when purchasing from our bowl collection.

We understand that an item may not meet your expectations or that a fragile product may occasionally experience problems during delivery.

This policy explains return eligibility, return shipping responsibilities, damaged-product claims, and the refund process.

1. Return Period

Eligible products may be returned within 30 calendar days after the date of delivery.

To request a standard return, please contact us within this period.

The 30-day policy operates alongside any mandatory consumer rights that may apply to your purchase.

2. Conditions for Standard Returns

For a change-of-mind return, the product should generally be:

• Unused and in its original condition

• Free from customer-caused damage or alteration

• Returned with its original packaging where reasonably possible

• Complete with any included components or accessories

• Accompanied by an order number or other proof of purchase

Please package fragile bowls carefully to reduce the risk of damage during return transportation.

Eligibility for products that arrive defective, damaged, incorrect, or materially different from their descriptions is assessed separately under applicable consumer protections.

3. How to Request a Return

To begin a return, contact:

Email: service@kdieh.com

Please provide:

1. Your order number

2. The product you wish to return

3. The reason for your request

4. Relevant photographs if the item is damaged, defective, or incorrect

Our customer service team will review your request and provide the applicable return instructions.

Customers should contact us before dispatching a return so that we can identify the correct receiving facility.

4. Return Address and Authorization

Please do not send returns directly to our registered business address unless specifically instructed to do so.

The appropriate return location may vary depending on the product, fulfillment facility, and destination.

After reviewing the request, our support team will provide the authorized return warehouse address, packaging guidance, and any applicable shipping-label instructions.

Sending items to an unconfirmed address may cause delays in identifying and processing a return.

5. Return Shipping Costs

Change-of-mind returns

Customers are generally responsible for return shipping costs when returning an eligible product because of personal preference, ordering an unsuitable option, or changing their mind.

Any merchant-provided shipping label and associated charge will be explained before the return is arranged.

Damaged, defective, or incorrect products

If a product arrives damaged, defective, incorrect, or materially non-conforming due to an issue attributable to us, we will provide an appropriate remedy without additional return-related costs to the customer.

Depending on the circumstances, the resolution may include a replacement, refund, prepaid return arrangement, or another remedy required by law.

Customers should contact us before independently paying to send back a damaged or incorrect item.

6. Damaged or Broken Bowls

Because certain bowls are fragile, we recommend inspecting your delivery when it arrives.

If an item is broken, chipped, cracked, missing components, or otherwise damaged, please contact service@kdieh.com promptly.

Where possible, include photographs of:

• The affected product

• The protective packaging

• The outer shipping carton

• The shipping label, if relevant

Reporting visible damage within 72 hours can help us investigate delivery problems promptly. This recommendation does not remove applicable statutory rights if you report a problem later.

We will review the evidence and provide an appropriate resolution.

7. Incorrect or Missing Items

If you receive the wrong product, color, quantity, or variation, please contact our customer support team.

Some orders may arrive in separate shipments.

If an item appears missing, check the available tracking information first. If all expected shipments have arrived and the order remains incomplete, contact us for further assistance.

Confirmed fulfillment errors attributable to us will be addressed without additional costs to the customer.

8. Products Excluded From Standard Returns

Certain items may be excluded from voluntary change-of-mind returns where permitted by law, including:

• Customized or personalized products, where an applicable exclusion is disclosed

• Gift cards

• Products damaged through misuse or unauthorized modification

• Other items specifically identified as non-returnable before purchase, where legally permitted

Discounted products are not automatically excluded solely because their price was reduced.

Exclusions do not override mandatory rights for defective, incorrect, or materially non-conforming goods.

9. Exchanges

If you would prefer another available bowl, color, or design, contact us to discuss your options.

Where a direct exchange cannot be arranged, the original product may be returned under this policy and a separate purchase placed for the preferred item.

Any difference in price and applicable shipping costs will be explained before a new order is completed.

10. Refund Processing

When an authorized returned product is received, we will inspect it and review eligibility.

We will notify you of the outcome.

For approved returns, refunds are generally initiated to the original payment method within 5–10 business days after inspection and approval.

Your bank or payment service provider may require additional time to post the funds to your account.

If 15 business days have passed since we confirmed that your refund was issued and you have not received it, contact service@kdieh.com.

11. Original Shipping Charges

For voluntary change-of-mind returns, original shipping fees are generally non-refundable unless otherwise stated or required by applicable law.

Where a product is defective, incorrect, or materially non-conforming, the refund or other remedy will include any applicable delivery costs required by law.

12. Order Cancellation

To request a cancellation, email service@kdieh.com as soon as possible, preferably within 12 hours after placing the order.

Please include your order number.

We will make reasonable efforts to accommodate the request if fulfillment has not progressed too far.

Cancellation cannot be guaranteed after preparation, packing, or dispatch has begun.

If an order has already shipped, an eligible product may be returned after delivery under this policy.

Statutory cancellation rights remain unaffected.

13. European Union Consumer Rights

For eligible distance purchases by consumers covered by European Union consumer law, a statutory 14-day right of withdrawal may apply, subject to applicable conditions and exclusions.

This right is separate from our voluntary 30-day return policy.

Where applicable, we will respect statutory requirements concerning withdrawal procedures, return shipping information, reimbursement, and product handling.

Nothing in this policy is intended to reduce mandatory consumer protections.

14. Contact for Returns and Refunds

KDIEH™
Operated by Zhengzhou Yingshuo Network Technology Co., Ltd.

Email: service@kdieh.com
Phone: +86 13076585641
Website: https://kdieh.com

Registered Business Address:
Room 4007, 4th Floor, Building 12, East Longjin Road, North Longhong Zhonghuan North Road, Zhengdong Area, Zhengzhou Pilot Free Trade Zone, Henan Province, China

Customer Support Hours:
8:00 AM – 10:00 PM Daily (UTC+8)

Our team is available to explain the return process and assist with eligible post-purchase concerns.