Last Updated: October 21, 2026

Delivery Information at KDIEH™

At KDIEH™, we understand that receiving your order safely is an important part of the shopping experience.

Our bowl collection includes products that may require protective packaging and careful handling during transportation.

This Shipping Policy explains order preparation, delivery estimates, shipping costs, tracking, and the process for reporting delivery problems.

1. Order Processing

Orders are generally processed within 2–5 business days after payment confirmation.

Processing may include payment review, inventory verification, product preparation, packaging, and fulfillment arrangements.

During public holidays, promotional events, or periods of unusually high demand, processing may take up to 6 business days.

Processing time is separate from delivery transit time.

Business days generally exclude weekends and applicable public holidays.

2. Estimated Shipping Times

After an order has been dispatched, estimated delivery times are:

These estimates begin after dispatch and do not include the standard 2–5 business day processing period.

Actual delivery times may vary because of carrier conditions, customs procedures, weather, or other operational circumstances.

Estimated delivery periods are not guaranteed arrival dates. Mandatory delivery rights under applicable law remain unaffected.

3. Shipping Charges

Standard Shipping Fee: $6.99 per order

This standard rate applies to supported delivery destinations unless an eligible promotional offer provides a different shipping charge.

The applicable shipping fee is displayed during checkout before payment.

Where an additional shipping method is available, the corresponding charge will be presented for review.

Customers should confirm their shipping selection and final order total before completing checkout.

4. Shipping Origins and Fulfillment

KDIEH™ orders may be prepared and dispatched from different fulfillment locations according to inventory availability, delivery destination, and operational arrangements.

We may work with third-party logistics providers and fulfillment facilities to coordinate shipping.

Our registered business address does not necessarily represent the warehouse from which your product is dispatched.

Some orders may be shipped internationally, including orders delivered to customers in the United States.

When an order contains multiple products, items may occasionally be shipped in separate parcels.

5. Packaging and Product Protection

Certain bowls feature materials or shapes that require additional care during handling.

We aim to use appropriate protective packaging for products that may be vulnerable to impact during transportation.

Please inspect your order when it arrives.

If an item is cracked, chipped, broken, or otherwise damaged, contact our customer support team so that we can review the issue.

6. Shipping Confirmation and Tracking

Once an order has been dispatched, a shipping confirmation email with available tracking information will generally be sent to the email address provided during checkout.

Tracking information may take 1–3 business days to become visible in the carrier's system after shipment details are generated.

A temporary absence of tracking updates does not necessarily indicate that a parcel has been lost.

If tracking remains inactive for an extended period, contact service@kdieh.com with your order number.

7. International Shipping and Customs

International orders may be subject to import taxes, customs duties, or other destination-country fees.

Unless a charge is expressly included in the checkout total or otherwise required to be paid by the seller under applicable arrangements, these fees may be the responsibility of the recipient.

Customs requirements differ by destination.

Additional inspections, documentation requirements, or local clearance procedures may affect delivery timing.

For questions about international orders, please contact our support team before purchasing.

8. Address Accuracy

Please check your delivery information carefully before submitting an order.

Important details include the recipient's name, street address, building or apartment number, city, postal code, country, and contact number where required.

If you discover an error, email service@kdieh.com as soon as possible, preferably within 12 hours of placing the order.

We will attempt to update the information if fulfillment has not progressed too far.

Changes may not be possible after dispatch.

If an incorrect address causes delivery difficulties, we will review available solutions based on the circumstances and applicable law.

9. Delivery Delays

Occasional delays may occur because of:

• Carrier congestion or transportation disruption

• Customs inspections

• Severe weather or natural events

• Peak shopping periods

• Public holidays

• Remote delivery destinations

• Incomplete shipping information

If your shipment is significantly delayed, contact service@kdieh.com.

We will review the available tracking information and provide reasonable assistance in investigating the delay.

10. Lost or Missing Packages

If a parcel appears lost during transportation, please contact us with your order number and tracking information.

We may coordinate with the delivery provider to investigate its status.

Where a shipment is confirmed lost and the issue is attributable to the fulfillment or delivery process for which we are responsible, we will arrange an appropriate replacement, refund, or other remedy in accordance with applicable law.

Customers are not automatically responsible for shipment problems simply because an order has been handed to a carrier.

11. Packages Marked as Delivered

If tracking shows that your parcel was delivered but you cannot locate it, please check nearby delivery areas, parcel lockers, reception desks, and other designated delivery locations.

You may also contact the carrier for additional delivery information.

If the parcel remains missing, email service@kdieh.com.

We will review the available information rather than automatically rejecting a claim solely because tracking shows a delivered status.

12. Damaged Shipments

If a bowl arrives damaged, please contact our team promptly.

Where possible, provide photographs showing the product damage and packaging condition.

Reports received within 72 hours can help us investigate quickly, but this recommended timeframe does not limit applicable statutory consumer rights.

For confirmed delivery damage attributable to us, we will provide an appropriate remedy without additional costs to the customer.

13. Changes and Cancellations

Customers who wish to change or cancel an order should contact us as soon as possible, preferably within 12 hours after purchase.

We will make reasonable efforts to assist before fulfillment progresses too far.

After dispatch, eligible products may be returned according to our Return and Refund Policy.

Applicable statutory cancellation rights remain unaffected.

14. Shipping Support

KDIEH™
Owned and operated by Zhengzhou Yingshuo Network Technology Co., Ltd.

Owner: Hu Hongying
Email: service@kdieh.com
Phone: +86 13076585641
Website: https://kdieh.com

Business Address:
Room 4007, 4th Floor, Building 12, East Longjin Road, North Longhong Zhonghuan North Road, Zhengdong Area, Zhengzhou Pilot Free Trade Zone, Henan Province, China

Customer Support Hours:
8:00 AM – 10:00 PM Daily (UTC+8)

We aim to provide clear delivery information and reasonable assistance whenever a shipping concern arises.