FAQ

Select a product, review the options and quantity, and add it to your cart. Proceed to checkout, enter your delivery information, choose an available payment method, and review the total before submitting your order. A confirmation email is generally sent after successful checkout.

Before checkout, open your cart and use the quantity controls or remove option. Review the updated cart total before payment.

If you have a valid code, enter it in the designated field during checkout and apply it before completing the purchase. Promotional restrictions and expiration dates may apply.

Email service@kdieh.com as soon as possible, preferably within 12 hours after placing your order. We will try to assist if fulfillment has not progressed too far. Changes or cancellations are not guaranteed after packing or dispatch. Mandatory statutory rights remain unaffected.

Our collection includes bowls with different shapes, finishes, colors, and intended uses. Visit individual product pages for the available specifications and design details.

No. Some bowls may be intended primarily for decoration. Only use a product for direct food contact when its listing or accompanying instructions expressly support that use.

Compatibility depends on the material and individual product. Do not assume a bowl is suitable for a dishwasher, microwave, oven, or high temperatures unless that is confirmed in its product details or care instructions.

We aim to show accurate product images. Lighting and device displays may create slight color differences. If your item is materially different from its description, contact our customer service team.

Follow the instructions specific to the product's material and finish. When compatibility is unclear, avoid harsh abrasives, sudden temperature changes, and high-heat cleaning until you have confirmed the correct care method.

Orders are generally processed within 2–5 business days after payment confirmation. Processing may take up to 6 business days during particularly busy periods. Carrier transit time is additional.

Standard shipping is $6.99 per order for supported destinations unless an applicable promotion provides a different rate. The applicable charge is shown at checkout.

Estimated transit time after dispatch is 8–14 business days for the United States; 10–16 business days for Canada, the United Kingdom, and Australia; and 14–21 business days for other supported international destinations. These are estimates, not guaranteed arrival dates.

Orders may be fulfilled from different warehouses or logistics partners, depending on stock and destination. The shipping origin may differ from the registered company address, and certain shipments may travel internationally.

When available, tracking details are sent by email after dispatch. Initial carrier scans may take approximately 1–3 business days to appear. For prolonged tracking gaps, email service@kdieh.com.

Contact us with your order number and available tracking details. We will review the information and assist with an investigation or appropriate remedy. A “Delivered” scan does not automatically mean a missing-package concern will be denied.

Learn more in our Shipping Policy.

Eligible products may be returned within 30 calendar days after delivery. Standard preference-based returns generally require unused items in their original condition, subject to our Return and Refund Policy.

Email service@kdieh.com with your order number, the item concerned, and the reason for your request. Please wait for the authorized return address and instructions. Our registered business address is not automatically the return warehouse.

For eligible preference-based returns, customers generally pay return shipping. For confirmed damage, defects, incorrect items, or other materially non-conforming goods attributable to us, an appropriate remedy is provided without additional return-related costs to the customer.

Please contact us promptly and, where possible, include photographs of the damage and packaging. Reporting visible damage within 72 hours can help us investigate quickly, but does not limit applicable statutory rights.

Approved refunds are generally initiated to the original payment method within 5–10 business days after inspection and approval. Bank or payment-provider posting times may add further delay.

Eligible EU distance purchases may benefit from a statutory 14-day withdrawal right, subject to applicable legal conditions and exceptions. Such rights are separate from our voluntary 30-day return policy and are not restricted by it.

The payment options supported for your order are displayed at checkout. They may include eligible credit or debit cards and supported digital payment options, depending on the providers enabled and your location. Please see Payment and Security.

Products are priced in US Dollars (USD). Your bank or payment provider may apply currency conversion rates or international processing fees where relevant.

We use customer information to administer orders, provide support, and operate the store as described in our Privacy Policy. Please never send full card numbers, CVV codes, or account passwords through email.

Email service@kdieh.com or call +86 13076585641. Our stated customer service hours are 8:00 AM – 10:00 PM Daily, China Standard Time (UTC+8). We aim to reply to inquiries within 1–2 business days.